ICON advise on the sale of Fluency Voice to Syntellect, a subsidiary of Enghouse Systems based in Ontario, Canada.
Founded in 2001, privately held Fluency provides on-premise and hosted packaged speech recognition solutions for call centers to improve customer service and significantly reduce costs. Based in London, England and with a sales office in Boston, Massachusetts, Fluency has approximately 27 employees.
“We are very pleased with the acquisition of Fluency which will give us an enhanced presence in the European marketplace”, stated Stephen Sadler, Chairman & CEO of Enghouse. “Enghouse continues to pursue its strategy of seeking further acquisitions to expand its market presence.”
Steve Dodenhoff, President of Syntellect added “Fluency’s broad range of deployed speech applications, VSA SuiteTM and hosted speech capability enables companies to deploy speech recognition systems flexibly, rapidly and at a low cost. The adherence to open standards and industry recognised architecture, provide the combined organisation added potential to address the wider market today.”
Fluency’s operations will be integrated with Syntellect in the USA and the UK.